Shipping Times
Our shipping times are estimates based on past performance and may vary depending on factors beyond our control, including weekends, public holidays, or unforeseen events (e.g., natural disasters, strikes). Once the package is handed to our courier, its movement is beyond UmamiPapi’s control.
Shipping times may take longer if weekends and/or public holidays are included during transit. Dispatch days are every Tuesday, Wednesday and Thursday.
As a rule of thumb:
Quick metro delivery: 1-2 days from date of dispatch
Regional delivery: 5 business days
Interstate metro delivery: 2-5 business days
Interstate regional delivery: 4-8 business days
Delayed deliveries: May take up to 15 business days
UmamiPapi does not accept any responsibility for delays caused by courier inefficiencies such as unexpected errors in generating labels or missed scheduled pick-up times. For any delivery issues, please submit an enquiry with Australia Post directly before contacting support@umamipapi.com.au.
Shipping Charges
Domestic shipping: Flat rate of $9.95 Australia-wide. Free shipping above $79 spend.
International shipping: Rates vary depending on parcel weight, starting at $19.95 worldwide.
Carriers
While Australia Post is our preferred partner, we may also dispatch via alternative carriers to seek better options for future deliveries.
Processing
The final processing time for all weekly orders is Thursday by 8:30am. If you place an order before this time, chances are you will receive it by the end of the week.
Dispatch
Orders are dispatched every Tuesday, Wednesday and Thursday afternoon via Australia Post. If you place an order early Thursday morning, we cannot guarantee same-week dispatch for last-minute orders.
Domestic postage orders do not require a signature on delivery.